3 Steps to Realizing Disaster Recovery
With the looming threats of natural disasters and cyber disasters like ransomware, organizations need to position themselves to defend against constant threats while still providing value...
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Blogs
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6 Steps to Empowering Agents with Workforce Engagement Management [Part 1]
What factors determine whether a contact center interaction produces a positive outcome? Often, it’s the agent that makes the difference, but this doesn’t tell the whole story. How was the...
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Network Modernization Planning, 2022 Edition
How are we still talking about network modernization in 2022, you might ask? That is a fair question. The simple answer is that most companies and enterprises have yet to begin the process...
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2022-23 Communication Platform as a Service (CPaaS) Planning and Strategy Guidance
I find that there are a lot of misconceptions about what CPaaS actually is. The term “Communication Platform as a Service” can mislead you into thinking it is a very broad and inclusive term.
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Developing a Hybrid Cloud Strategy for First Premier Bank
A privately held bank, First Premier Bank is the twelfth largest issuer of credit cards in the United States. After starting small and growing as an organization and IT department, the...
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Unlocking New Potential for Higher Education
About 90% of colleges and universities see fewer than 70% of students graduate within six years. Clearly, student retention is a big goal for provosts and other institutional leaders....
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Are You Ready for Connected Devices?
Products, goods, and services: Do you have anything in those categories that can be connected to the internet? That send signals? That provide information? If so, read on. If not… well,...
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Ensuring Business Continuity with a DRaaS Solution for Rinchem
Rinchem Company, Inc. is a chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity, pre-packaged chemicals...
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ConvergeOne Framework for Cloud-Based IT Network and SSE Integration
Many corporations announce mergers frequently. Once the ink has dried on the deal, the integration plan begins to take shape. The immediate challenge of interconnection is tasked to IT so...
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4 Resources to Elevate Your Cybersecurity Efforts
With a record number of cyberattacks making national news, cybersecurity is top-of-mind for many business executives. Cyberattacks are becoming more complex, with new and improved...
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Prepare and Create Data to Support Customer Self-Service
Preparing and creating as much data as you can will help you build for the future and support more self-service efforts.
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The Future of Modern Work with Microsoft
In early 2020, the way we work drastically changed. Most of us weren't ready for it, and most—if not all of us—had to evolve the way we:
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Building the Foundation for an AI-Ready Organization
According to recent Gartner reports, an estimated 85% of artificial intelligence (AI) projects will fail through the year 2022. This estimation is likely to cast some doubt on the realm...
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Enabling Remote Learning for Huntington Beach Union High School District
Huntington Beach Union High School District is comprised of high school students in the 9-12 grade range across three cities. Prior to the pandemic, the school district had issued students...
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Zero-Trust Models for Hybrid Work Environments
As we move deeper into the Hybrid Work environment, it is key that you focus on a zero-trust model in your organization. You’re probably thinking, “Why should we be focusing on this?”...
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Cloud Modernization: Why Lift and Shift Can Lead to Drift
This article originally appeared in CIO Dive.
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Don’t be Afraid of Intelligent Virtual Assistants and the Help They Bring
Virtual assistants can offer an incredible amount of help to your customer care organization. Before we jump into that, let’s start by focusing on what a Virtual Assistant is—or better...
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How to Accelerate Your Cloud Journey in 2022 and Beyond
Several years ago, companies rushed to move their data to the cloud simply for the sake of being in the cloud. But adopting a cloud strategy should not be taken lightly. It’s a journey...
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ConvergeOne Sets the Industry Standard With a Net Promoter Score of 80
ConvergeOne prides itself on providing exceptional experiences and creating value for our customers. We strive to form true partnerships, teaming with our customers to develop...
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Protecting Our Critical Assets from Growing Cyberattacks
Global cyberattacks are becoming more widespread. The onslaught of online assaults we’ve seen five months into the year has made putting adequate measures in place to keep organization's...
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