3 Steps to Realizing Disaster Recovery
With the looming threats of natural disasters and cyber disasters like ransomware, organizations need to position themselves to defend against constant threats while still providing value...
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With the looming threats of natural disasters and cyber disasters like ransomware, organizations need to position themselves to defend against constant threats while still providing value...
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What factors determine whether a contact center interaction produces a positive outcome? Often, it’s the agent that makes the difference, but this doesn’t tell the whole story. How was the...
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How are we still talking about network modernization in 2022, you might ask? That is a fair question. The simple answer is that most companies and enterprises have yet to begin the process...
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I find that there are a lot of misconceptions about what CPaaS actually is. The term “Communication Platform as a Service” can mislead you into thinking it is a very broad and inclusive term.
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A privately held bank, First Premier Bank is the twelfth largest issuer of credit cards in the United States. After starting small and growing as an organization and IT department, the...
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About 90% of colleges and universities see fewer than 70% of students graduate within six years. Clearly, student retention is a big goal for provosts and other institutional leaders....
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Products, goods, and services: Do you have anything in those categories that can be connected to the internet? That send signals? That provide information? If so, read on. If not… well,...
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Rinchem Company, Inc. is a chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity, pre-packaged chemicals...
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Many corporations announce mergers frequently. Once the ink has dried on the deal, the integration plan begins to take shape. The immediate challenge of interconnection is tasked to IT so...
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With a record number of cyberattacks making national news, cybersecurity is top-of-mind for many business executives. Cyberattacks are becoming more complex, with new and improved...
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Preparing and creating as much data as you can will help you build for the future and support more self-service efforts.
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In early 2020, the way we work drastically changed. Most of us weren't ready for it, and most—if not all of us—had to evolve the way we:
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According to recent Gartner reports, an estimated 85% of artificial intelligence (AI) projects will fail through the year 2022. This estimation is likely to cast some doubt on the realm...
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Huntington Beach Union High School District is comprised of high school students in the 9-12 grade range across three cities. Prior to the pandemic, the school district had issued students...
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As we move deeper into the Hybrid Work environment, it is key that you focus on a zero-trust model in your organization. You’re probably thinking, “Why should we be focusing on this?”...
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This article originally appeared in CIO Dive.
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Virtual assistants can offer an incredible amount of help to your customer care organization. Before we jump into that, let’s start by focusing on what a Virtual Assistant is—or better...
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Several years ago, companies rushed to move their data to the cloud simply for the sake of being in the cloud. But adopting a cloud strategy should not be taken lightly. It’s a journey...
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ConvergeOne prides itself on providing exceptional experiences and creating value for our customers. We strive to form true partnerships, teaming with our customers to develop...
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Global cyberattacks are becoming more widespread. The onslaught of online assaults we’ve seen five months into the year has made putting adequate measures in place to keep organization's...
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