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Thought Leadership Series: The AI Powered Contact Center (Part 2)

Watch part 1 of this video series: In part two of this video on the AI-powered contact center, ConvergeOne's Bret Lathrop and Kathy Sobus explore how virtual assistants can transform the agent experience by reducing agent error and removing repetitive tasks that don’t require human judgment from their workload. They also discuss how Natural Language Processing can be deployed to help computers make sense of the nuances in human language and text, which allows chatbots to become more conversational and “human.”