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CX Factor Video Series: Episode 5

CX Factor Video Series: Episode 5

Published Date February 13, 2020

In the fifth episode of CX Factor, ConvergeOne's Kathy Sobus and NICE's Matt Reading share how to improve the IVR experience for customers.

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CX Factor Video Series: Episode 4

In the fourth episode of CX Factor, ConvergeOne's Kathy Sobus and NICE's Matt Reading share how to balance customer experience improvements with maintaining operational efficiencies.
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CX Factor Video Series: Episode 3

In the third episode of CX Factor, ConvergeOne's Kathy Sobus and NICE's Matt Reading share how to build an analytics program to understand your customers' experience.

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