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Thought Leadership Series: The AI Powered Contact Center (Part 1)

Watch part 2 of this video series: https://youtu.be/Ae_Ts8-xXi4 Bots, chatbots, virtual assistants, augmented experiences, artificial intelligence: whatever you want to call it, this is an emerging area that uses technology to manage contact centers’ influx in call volumes, all while better addressing customer needs. Part one of this video explores the use cases for AI in the contact center and explains how it’s helping companies deliver an exceptional customer experience during this time of critical change.