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Customer Experience in Today's New Normal

Are disparate contact center systems holding you back, yet costing you more? With the recent dramatic change in customer expectations and behaviors, there is now more at stake for companies than ever before. In today’s market, rigid, outdated legacy technologies carry a higher price tag than just costly maintenance fees – customer retention will suffer, and new revenue streams will be missed. In this webinar, ConvergeOne's Owen Robinson, Senior Director, Genesys Practice, and Genesys's Fernando Egea, Vice President, Sales Strategy, will discuss what it takes to deliver an excellent customer experience in today’s new normal, and the implications of maintaining disparate legacy contact center technologies versus modernizing with a single platform. Register today to learn: What it takes to deliver an excellent customer experience in our new reality Why standing still will cause you to be left behind in today’s market Measured business improvements you can achieve by consolidating onto one platform