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Seamless and Secure Customer Engagement

Organizations thrive on safety and security – yet many PINs and passwords are easily stolen, hacked, and forgotten, making them a “double fail” to your customers and your business. But now there’s a better way: authenticate customers quickly and simply based on things that can’t be stolen, including their unique voice and behavioral characteristics. Companies of all sizes and across industries are replacing traditional knowledge-based authentication with biometrics in order to: Increase containment in the IVR and other self-service applications Cut Average Handle Time by 37 seconds if agents need to get involved Reduce the amount of time agents spend confirming identifies by 50%, allowing them to provide higher-value support Available in the cloud and with pre-built integrations to existing Avaya contact center platforms, it has never been easier to provide your customers with the best authentication available while reducing your costs and risks.